Privacy Policy

Effective Date: February 25, 2025

 

1. Introduction

Sapphire Detailing (“we,” “us,” “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services, including visiting our website [http://try.thesapphiredetailing.com/ceramic-fb/]
and participating in our SMS marketing campaigns.

 

2. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: This includes your name, phone number, email address, and mailing address.
  • Technical Information: We gather data such as IP address, browser type, operating system, and browsing history.
  • Usage Information: Details about your interactions with our website and services, including pages visited and actions taken.
  • SMS Interaction Data: Information about your engagement with our SMS messages, such as message delivery status and response rates.
  • Payment Information: When you make a payment for our services, we collect payment information, such as credit card numbers or other payment method details. This information is securely transmitted to our third-party payment processors, who adhere to the Payment Card Industry Data Security Standard (PCI DSS). We do not store your payment information on our systems beyond the duration necessary to process your transaction, unless otherwise required by law.

3. How We Collect Information

We employ multiple methods to collect information:

  • Direct Collection: When you provide information through forms on our website, during service appointments, or through direct communication.
  • Automatic Collection: We utilize cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our website. These tools enable us to analyze usage patterns, enhance functionality, and improve your experience.
  • SMS Opt-In: When you consent to receive SMS messages by providing your phone number and explicit consent.

4. Use of Your Information

The information we collect serves various purposes:

  • Service Provision: To deliver and manage our detailing services effectively.
  • Communication: To send promotional messages, updates, and respond to inquiries.
  • Improvement: To analyze usage patterns and enhance our website and services.
  • Legal Compliance: To fulfill legal obligations and protect our rights.
  • Automated Decision-Making: We do not employ automated decision-making processes, including profiling, that produce legal effects or similarly significant impacts on you based solely on automated processing of your personal information.

5. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share data with:

  • Service Providers: Trusted third parties assisting in operations, bound by confidentiality agreements.
  • Legal Authorities: When required by law or to protect our legal interests.
  • Third-Party Analytics: We engage third-party analytics services, such as Google Analytics, to collect and analyze data regarding your interactions with our website. These services may employ cookies and similar technologies to compile statistical reports on website activity and provide insights into usage trends. For more information on how Google Analytics processes data, or to opt-out, please refer to Google’s Privacy Policy at [https://policies.google.com/privacy].
  • International Data Transfers: For users residing outside the United States, please be advised that your personal information may be transferred to, stored, and processed in the United States, where our servers and primary operations are located. By engaging with our services, you consent to such transfers. We ensure that any international data transfers comply with applicable legal requirements, including appropriate safeguards where mandated by law.

6. Data Security

We implement robust security measures to protect your information from unauthorized access and disclosure. Despite our efforts, no system is entirely secure, and we cannot guarantee absolute security.

  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including the provision of services, compliance with legal obligations, and resolution of disputes, unless a longer retention period is required or permitted by applicable law. Upon expiration of the retention period, we will securely delete or anonymize your information in accordance with our data management protocols.
  • Do Not Track Signals: We currently do not respond to “Do Not Track” signals transmitted by web browsers. However, you may manage your privacy preferences, including the use of cookies, directly through your browser settings or by contacting us as outlined herein.

7. Your Rights and Choices

You have specific rights regarding your personal information:

  • Access and Correction: You can request access to or correction of your personal data by contacting us.
  • Opt-Out: To stop receiving SMS messages, reply “STOP” to any message received.
  • Data Deletion: You may request the deletion of your personal information, subject to certain exceptions as required by law.
  • SMS Preferences Management: We provide mechanisms for you to manage your SMS subscriptions. You may opt-in to receive SMS messages by providing your mobile number and explicit consent through our website or during service interactions. To opt-out, you may reply “STOP” to any SMS message received, and your subscription will be terminated promptly. Alternatively, you may contact us directly at [Your Phone Number] or [Your Email Address] to modify your SMS preferences. Message and data rates may apply as determined by your mobile carrier.

8. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the CCPA:

  • Right to Know: You can request details about the personal information we collect, use, and share.
  • Right to Delete: You may request the deletion of your personal information, with certain exceptions.
  • Right to Opt-Out: You can opt-out of the sale of your personal information. Note: We do not sell personal information.
  • Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format, subject to applicable limitations.
  • Right to Non-Discrimination: Exercising your privacy rights will not result in discriminatory treatment.

To exercise these rights, contact us at [email protected] or (949) 767-6373.

 

9. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect information from children. If we become aware of such data collection, we will take steps to delete the information promptly.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the revised policy on this page with an updated effective date and, where required by law or deemed appropriate, through additional notification methods such as email or a prominent notice on our website.

 

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Sapphire Detailing
20672 TRABUCO OAKS DR
TRABUCO CANYON, CA
[email protected]
(949) 767-6373

  • Privacy Complaints: If you have concerns regarding our privacy practices, please contact us at [Your Email Address] or [Your Phone Number]. We will investigate and respond to your complaint in a timely manner. Should you remain dissatisfied with our resolution, you may escalate the matter to the appropriate data protection authority in your jurisdiction.

12. Third-Party Websites

Our website may contain hyperlinks to third-party websites not operated by Sapphire Detailing. We are not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party websites you visit, as this Privacy Policy does not extend to their practices.

By providing your mobile number, you consent to receive SMS messages from Sapphire Detailing. Message and data rates may apply. Reply “HELP” for assistance or “STOP” to opt out.

This Privacy Policy is effective as of February 25, 2025.